FAQ's

Have questions? No worries, we've got answers! Check out our FAQs to learn more.

1 Product Queries
1.1 What should I do if I can’t find the specific product or colour I want on your website?

No worries! If you don’t see exactly what you’re looking for, we’ve got you covered. Here are a couple of options:

  1. Contact Our Knowledgeable Team:

    • Reach out to our friendly and knowledgeable in store team via phone on (03) 5606 4335 or via email at [email protected]. They’re here to assist you!
    • Our experts can help you find alternative options, suggest similar products, or even explore additional colors that might not be listed online.
    • You can find our contact information on the website’s footer section.
  2. Substitution Assistance:

    • Sometimes, we might not have a specific item in stock, but fear not! Our team can guide you through suitable substitutions.
    • Whether it’s a different shade, a similar material, or an alternative brand, we’ll work with you to find the best match for your needs.
    • Just let us know what you’re looking for, and we’ll do our best to make sure you’re satisfied.

Remember, our goal is to ensure you have a great crafting experience. So don’t hesitate to get in touch—we’re here to help!

1.2 What weight/size yarn do I need for my project?

Let’s dive into yarn sizes. Yarn weight, often referred to as yarn size, is crucial for achieving the desired look and feel in your knitting or crochet projects. Yarns come in various weights, from delicate lace to super bulky. Here’s a breakdown of the common yarn weight categories:

Yarn Classifications

Remember, these are general guidelines, and variations exist based on yarn brand, fiber content, and personal tension. Always check the yarn label for weight information. If you’re unsure, make a small gauge swatch to ensure your project turns out just right!